FAQ’s

A.  A phone system hosted in the cloud, managed by a third-party provider, using VoIP to enable internet-based calling.

• Cost Savings—Eliminating physical hardware and reducing communication expenses lowers upfront and maintenance costs. You pay a set monthly bill with no hidden charges.
• What if I need more extensions? (Scalability) You can easily add or remove users as needed, ideal for businesses with dynamic growth.
• Advanced Features – Call recording, call groups, call routing e.g. out of office, holidays etc, use of softphone e.g. routes to your mobile or mobiles as needed on our app
• How do I access this? (Global Accessibility) Accessible from any location with an internet connection, supporting remote teams and multiple locations.
• Data Access & Security – Provides secure, remote access to communication data managed by the provider, ensuring privacy and compliance.

A. Call Recording – Records calls for training, compliance, and quality assurance.
Virtual Attendant (IVR) – Automated call routing that guides callers through a menu for self-service.
Call Groups – Directs calls to multiple extensions, ensuring no missed calls.
Call Whisper – Provides agents with context or information before answering a call.

A. Definition – An internet-based PBX system that converts analogue signals to digital and routes calls via VoIP networks.
Benefits – Low communication costs, reliable with redundant servers, minimal disruption to existing systems.
Hosted PBX vs. Cloud PBX – Hosted PBX is similar to Cloud PBX; both eliminate the need for physical hardware and provide VoIP capabilities.
Advantages of Hosted PBX – Removes physical boundaries, enhances corporate image, scales easily, and is easy to manage with minimal end-user involvement.

A. Will I run out bandwidth if I use a hosted system?  – No, VoIP calls use very little bandwidth.
Provision Devices – Set up SIP-enabled phones or adaptors for traditional phones.
How do I set up/ configure (Call Flow)? Our technicians will collect your requirements and set up the call flows as you need them. You can define call routing, IVR settings, and other preferences to suit your business needs.
Staff Training—You won’t need this, but our support staff are always happy to provide assistance as needed.
Why a hosted PBX? – Cloud PBX is an optimal solution for modern, customer-facing businesses seeking scalability, global accessibility, and advanced communication capabilities.

A. Internet Dependence – Requires a reliable internet connection; poor connectivity can affect call quality.
Network Configuration – IT staff may need to configure network settings for optimal system performance.
Set and forget—Unlike other systems and processes, we will set up all the call routing and settings as you need them, or you can do it yourself.

A. Infrastructure – Cloud PBX: Hosted remotely; managed by the provider. Traditional PBX: On-premises hardware requiring on-site maintenance.
Cost: Cloud PBX has lower upfront and ongoing costs. Traditional PBX has high initial setup and maintenance costs.
Scalability – Cloud PBX: Highly scalable and flexible. Traditional PBX: Limited by physical capacity.
Accessibility – Cloud PBX: Accessible from anywhere. Traditional PBX: Limited to office locations.
Maintenance – Cloud PBX: Managed by the provider. Traditional PBX: Requires in-house IT management.

A. 

Promotion Name: $0 Setup for Cloud Phone System Promotion
Promotion Period:

• Start: Thursday, 21 November 2024
• End: Friday, 28 February 2025, 11:59 PM AEST

Promoter: RDG Communications Pty Ltd
ABN: 13 606 227 703
Address: Unit 8, 4-7 Villiers Place, Cromer NSW 2099

Eligibility

This promotion is open to new customers who sign up for a Cloud Phone System with either a new or existing service during the promotional period. This offer is available to the first 50 businesses who make a purchase.

Details of Promotion

The Free Setup Offer includes:

• Free installation, configuration, and setup of the Cloud Phone System (valued at $300 per site).
• The offer applies to businesses who sign up during the promotional period and is available to the first 50 businesses.

How to Redeem

To redeem the offer, a customer must:

• Purchase: You can sign up for one of the eligible Cloud Phone System plans by contacting our Sales team at 02 8998 6000 or through our website at https://reddogconnect.com.au/cloud/.
• Eligibility Confirmation: The customer must confirm eligibility by completing the purchase within the promotional period.

Supported Phones

The promotion includes the following Yealink handsets:

• Yealink T54 Handset
• Yealink T57 Handset
• Yealink T58 Handset

Shipping Information

• Free Shipping: Shipping costs are covered for customers within 20 km of Sydney CBD.
• Out-of-area shipping: For customers outside the 20 km radius of Sydney CBD, shipping costs will be incurred. Standard shipping charges apply, and the customer is responsible for the cost of delivery.
  • Standard Delivery: $15
  • Express Delivery: $20
  • Courier Delivery: $25

Terms and Conditions

• Limited Availability: This promotion is available to the first 50 businesses that make a purchase within the promotional period.
• Cannot Be Combined: The free setup offer cannot be combined with any other offers or discounts.
• No Cash Value: The promotion cannot be redeemed for cash or transferred to another person or service.
• No Hardware Discount: The promotion does not cover the cost of any hardware purchased.
• Installation Location: The free installation offer is valid for businesses within the service area. Shipping costs will apply for customers outside the 20 km radius of Sydney CBD.
• Not Retroactive: The promotion cannot be applied retrospectively to past orders or services.
• Limitations on Equipment: Equipment remains the property of RDG Communications Pty Ltd. If the service is cancelled before the contracted period is completed, all provided hardware must be returned.
• Changes to Terms: RDG Communications Pty Ltd reserves the right to change, extend, or terminate the offer at any time without prior notice.
• General Terms: All services and products are subject to RDG Communications Pty Ltd’s standard terms and conditions, available on our website.
• Eligibility Exclusions: Customers on Financial Hardship arrangements or those who do not meet the eligibility criteria are not eligible for this promotion.

General Terms

• All prices are subject to change without notice.
• RDG Communications Pty Ltd reserves the right, at its sole discretion, to remove access to the promotion if our fair and acceptable use policy is violated.
• Ineligible customers will not be able to redeem the promotion.